REFUND AND RETURNS POLICY 

We at Vape Life Nigeria are committed to providing our customers with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Unopened and Unwanted Items

We are happy to accept returns for unopened and unwanted items within 3 days of receiving your purchase. Please note that for hygiene reasons, we are unable to accept any item that has been opened.

To return an unopened and unwanted item, please follow these steps:

1. Contact our customer service team at admin@vapelife.com.ng or 07030168027 to obtain a return authorization number (RMA).

2. Pack the item securely in its original packaging, along with a copy of your order confirmation and RMA number.

3. Send the package to the following address: Vape Life Nigeria, No.5 Remi Fakuloju crescent, Lekki, Lagos

4. Please allow 5-7 business days for your return to be processed. Once your return has been processed, we will issue a refund to your original payment method.

Faulty Items

We also accept returns for faulty items within the 24-hour warranty period. Please note that this warranty does not apply to disposable e-cigarettes, e-liquids, coil heads, or cartridges.

To return a faulty item, please follow these steps:

1. Contact our customer service team at admin@vapelife.com.ng or 07030168027 to report the fault and obtain an RMA number.

2. Pack the item securely in its original packaging, along with a copy of your order confirmation and RMA number.

3. Send the package to the following address: Vape Life Nigeria, No.5 Remi Fakuloju crescent, Lekki, Lagos

4. Please allow 5-7 business days for your return to be processed. Once your return has been processed, we will either replace the faulty item or issue a refund to your original payment method.

Additional Notes

• Shipping costs for returns are the responsibility of the customer.

• We recommend that you use a trackable shipping method for your return.

• Please keep your return shipping receipt until your refund has been processed.

If you have any questions about our refund and returns policy, please contact our customer service team. We are always happy to help.